Help Center

FAQ

ORDERING

How secure is my personal information?

How do I check the Status of my Order?

My order has been sent, why don't I see the tracking information?

Do I need to have an account to order?

What if I typed the wrong email address?

Are there any exchange rates?

What payment methods do you accept?

How secure is my online order?

How do I change or cancel my order?

How do I set my shipping address?

When will my order arrive?

How do I track my order?

Can I use several discount codes in one order?

What Do I Do If I Have Missing Items In My Order?

I ordered 2+ items, but only received one... where's my order?

Are the "FREE" items really free?

SHIPPING & CUSTOMS

When will my order be processed?

Will I be charged with customs and taxes?

Is my order eligible for free shipping?

My order still hasn’t arrived, I think it is lost?

The tracking number for my order stopped updating, what happened?

RETURNS

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

Are FREE PROMO Items eligible for a refund?

GENERAL QUESTIONS

Where are you based?

I am having trouble placing an order online, do you take phone orders?

I’ve sent you an email, when will you reply?

How de we contact you with press inquiries?

What are our Support Hours?

What are you looking for?

Your cart